marketplace: trustap protection

Every deal protected

With Trustap Protection, the buyer pays upfront and the seller gets paid once the deal is done. Fewer scams, more completed sales, and a fee for your business on every transaction.

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Earn more

New revenue stream

Every deal on your platform is revenue waiting to happen. Trustap Protection lets you add your own fee to each protected transaction, so the deals your users already make start paying you too.

Trust on both sides

When strangers trade, both sides are taking a risk.
Trustap Protection removes that risk. The buyer’s money is held securely until the agreed milestone is reached, such as delivery confirmed or the service completed. Buyers know they’re protected, sellers know the money is there and more deals close on your site.

Fully managed

Compliance handled

Building escrow-style payments in-house means licensing, compliance and a team to handle disputes. That’s months of work before a single protected transaction.

With Trustap Protection, that's all handled on our side, so your team can stay focused on scaling.

Everything a safe deal needs

Protected payments

Trustap Protection holds the buyer’s payment until an agreed milestone is reached. Buyers pay with confidence; sellers ship knowing the money is secured.

Automated shipment tracking

Trustap Protection pulls live courier updates and marks the transaction delivered. Fewer support tickets for you, faster payouts for sellers.

Dispute resolution

If something goes wrong before funds are released, our dispute team mediates between buyer and seller for a fair, unbiased outcome.

Release rules

Funds release when the buyer confirms, or automatically once the complaint period ends. Sellers get paid on a predictable timeline. Buyers get time to check what they received.

Testimonials

Trustap gave us the infrastructure to move beyond enquiry. Now when a buyer puts money down on a listing, dealers know the intent is real. That shift in signal quality is the biggest thing it unlocked for us.

Bill Tector

—

Head of Product, DoneDeal Cars

“I don’t think we would be where we are without Trustap and innovations on their system. With Trustap, we have seen ticket sales grow from $170k to $1.4 million in just one year.”

Jared Waller

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Co-Founder & CEO, Student Seats

Working with Trustap provides the bespoke security and support we require for our complex, high-value insurance transactions. Their specialised payment model ensures we are fully protected at every stage, allowing us to facilitate major deals with total confidence. They are a true partner, supporting us every step of the way. Following the success of our initial collaboration, we are already working with Trustap to expand our offering to reach new markets.

Guillaume Rovere

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Director, Assurdeal.fr

Petro-Exchange facilitates complex, high-value B2B deals across the petroleum sector. By embedding Trustap's payment solution, we gave both buyers and sellers confidence to transact while streamlining our entire payment workflow.

Dawn Towne

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Vice President, Petro-Exchange

“Trustap has helped us enhance transaction security, boost customer confidence, and simplify payment management — all of which contribute directly to the growth of our online store.”

David Hervy

—

Founder & Director, Biologiquement

See how Trustap Protection fits your platform.

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Frequently Asked Questions

Trustap Protection is a milestone-based transaction product. The buyer pays upfront, and the seller receives payment once an agreed milestone is reached, such as delivery or service completion.

Trustap Protection is ideal for marketplaces, peer-to-peer platforms, ticket resale sites, service providers and businesses selling high-value goods remotely. It’s built for transactions where the value is high and buyer and seller don’t know each other.

A standard card payment goes straight to the seller (as with Trustap Checkout). With Trustap Protection, payment is released to the seller only once an agreed milestone is reached, protecting both buyer and seller.

With Trustap Protection, payment is released when the buyer confirms everything is fine, or automatically once the complaint period ends. With tracked shipments, that period starts the moment the courier marks the item delivered.

If a dispute is raised, Trustap Protection's dispute team mediates between buyer and seller before any money is released to reach a fair, unbiased decision.

You add your own fee to each protected transaction, creating a new line of revenue from deals already happening on your platform.

You can integrate with Trustap Protection through the Trustap API. You can check out our docs here for some guidelines on integration.