Ecommerce: trustap order+
Delivery cover that pays you
Trustap Order+ adds Worry-Free Delivery to your Shopify checkout. Shoppers pay a small fee to cover their order against loss, theft and damage, and you earn a percentage every time. It's free to install and run, and covered losses don't come out of your margin.
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Earn on covered orders
There is no upfront fee to download Trustap Order+ and there's no recurring charge to run it. Instead, it earns you money: every time a shopper selects Worry-Free Delivery at checkout, you receive a percentage of the fee. Delivery protection becomes a new revenue line for your store, not a cost.
Lost parcel? Nobody loses out
A lost parcel costs you the item and the sale. With Trustap Order+, the shopper who covered their order is reimbursed for lost, stolen or damaged parcels, and the loss doesn't come out of your margin. Your customer gets their money back and you keep yours so everyone wins.
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Claims handled for you
Trustap Order+ claims are run by our coverage delivery partner, Seel. Shoppers report a problem in Seel's dedicated resolution centre, and Seel reviews and settles the claim. No chasing tracking numbers, no involvement from your team.
* 90% of claims resolved within five minutes
* Over 30% more likely to buy again after filing a claim
Source: Seel
Same smooth checkout
Adds cover, not friction
Trustap Order+ installs from the Shopify App Store and adds one option to your checkout. Your products, checkout and fulfilment otherwise stay exactly as they are.
Once it’s live, it runs with no lift from you, adding margin on every covered order and taking delivery problems off your team’s plate.
Key Features
Opt-in line item
Shows as one optional line item. Hesitant shoppers get peace of mind, and nobody pays for cover they don't want.
Lost, stolen and damaged cover
Covers orders from the moment they ship until delivery.
Shopper claims portal
A dedicated resolution centre, run by Seel, where shoppers file claims, see their claim status in real time and reach live support 24/7.
Payment-method agnostic
Works with any payment method, not just Trustap Checkout. Doesn't hold funds or change how payments reach you.
Install free, start earning. Get started with Order+
Frequently Asked Questions
Trustap Order+ is a delivery coverage app for Shopify Plus stores. Shoppers can add it at checkout to protect their order against loss, theft or damage in transit, and claims are handled by Seel, Trustap's delivery coverage partner. The Worry-Free Delivery fee is set for the shopper, and merchants receive a percentage of it each time a shopper selects it.
Nothing. Trustap Order+ is free to install for the store or merchant, and there's no recurring charge to run it. You simply earn money when a shopper adds protection. The Worry-Free Delivery fee is set for the shopper and paid at checkout. Merchants receive a percentage of that fee each time a shopper selects it.
Trustap Order+ is currently available for stores on Shopify Plus. These stores do not need to have Trustap Checkout installed.
Trustap Order+ covers orders that are lost, stolen or damaged in transit, from the moment they ship until delivery.
If an issue occurs with a package covered by Trustap Order+, claims and disputes are handled by Trustap's delivery coverage partner, Seel. Shoppers file claims directly in the Trustap Order+ resolution centre, and Seel investigates them and refunds shoppers where needed, with no action required from your team.
No, shoppers are covered through Trustap Order+, so the cost doesn't fall on you.
Your shoppers will see an optional line item, labelled "Worry-Free Delivery". Selecting this will add a small fee to their total, and cover their order against loss, theft or damage in transit.
Trustap Order+ adds one option to your existing checkout. It doesn't hold funds, change how you're paid or affect how you ship.
Trustap Protection protects the payment between buyer and seller and is primarily for marketplaces. Trustap Order+ is tailored for ecommerce stores and covers what happens after an order ships. It covers order against loss, theft or damage in transit. Shoppers can use Trustap Order+ on its own without Trustap Checkout.
Trustap Order+ installs from the Shopify App Store in minutes.