Marketplace

The complete payment stack for marketplaces.

Trustap integrates payments, fulfillment tracking, dispute resolution and fraud protection into your marketplace.
Build trust for your users and profitable revenue for your business.

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Flowchart showing Trustap’s payment protection: buyer starts, payment held in vault, seller fulfills, funds released

For marketplace owners

Blue digital dashboard with upward graph and bar chart, accompanied by a dollar sign icon card.

Turn transactions into revenue

Customisable fee structures.

For your customers

Blue shield with user icon surrounded by icons for security, payment, shopping, delivery, and finance.

Peace of mind in every transaction

Funds held securely. Everyone is protected.

Built for every type of marketplace. Whatever your starting point.

Features

Dispute Resolution

Our 24/7 support team mediates and resolves disputes or disagreements globally, on your behalf.

Detect Fraud

Automated fraud detection with expert analysis ensures suspicious transactions are resolved before funds are released.

Flexible Transfers

Trustap’s transaction model supports the transfer of digital assets, such as domain names or online accounts and shipped items with integrated tracking.

Testimonials

“I don’t think we would be where we are without Trustap and innovations on their system. With Trustap, we have seen ticket sales grow from $170k to $1.4 million in just one year.”

Jared Waller

Student Seats

“Trustap has helped us enhance transaction security, boost customer confidence, and simplify payment management — all of which contribute directly to the growth of our online store.”

David Hervy

Founder & Director, Biologiquement

Interested in how you could scale with Trustap?

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Check out our pricing

Frequently Asked Questions

Trustap offers a flexible, scalable pricing model designed to grow with your business, with tiered plans to suit different stages of growth. You can view our standard rates on our Pricing Page, but we recommend getting in touch for a custom quote.

Absolutely. Trustap is purpose-built for peer-to-peer (P2P) marketplaces that require a high level of security. Just like Vinted, Trustap uses a milestone-based payment system to act as a secure bridge between strangers.

Here's a list of countries where you can currently register for a Trustap account:

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

North America: Canada, USA

Oceania: Australia, New Zealand

Asia: Japan, Singapore

While both Trustap and Escrow.com hold funds securely until a buyer receives their item, Trustap is designed specifically for the speed and scale of modern marketplaces. Unlike traditional services, Trustap is a cost-effective, API-first solution. While traditional escrow is often a manual, high-fee process for one-off transactions, Trustap provides a more transparent and seamless user experience that is built to handle high-volume peer-to-peer sales.

While Stripe Connect is a payment platform used to process funds, Trustap is a complete transaction management layer. The key differentiator is that Trustap provides built-in buyer protection and a dedicated dispute resolution team to investigate and resolve issues on your behalf.

Once you go through the sales process and sign up for Trustap you will be introduced to the solutions team. They will provide you with API credentials for our sandbox environment to enable you to build and test the integration on your platform. Each step is detailed in our developer specific documentation at docs.trustap.com and our solutions team will be there to support you through the implementation step by step and help you achieve your desired flow.

Trustap acts as a secure third party that holds the buyer’s payment until the transaction is successfully completed. Funds are only released to the seller once the item is delivered and the buyer has inspected and approved the item. If an issue arises, our unbiased dispute resolution team will investigate to ensure a fair outcome for both parties.

Trustap is compliant with DAC7 regulations, ensuring that all necessary seller data and transaction history are collected and reported if needed. Our platform also supports easy integration with leading tax tools like Avalara to automate tax collection where needed. This allows you to scale internationally while remaining compliant with the latest tax reporting standards without adding manual work to your team.