Company

Want to work at Trustap?

If you are interested in joining our innovative and hardworking team, you’re in the right place. Check out our open roles below!

BDR, eCommerce

Trustap is building the transaction layer for modern commerce, spanning eCommerce, Marketplaces, and Motors. This hire is specifically for our eCommerce motion.

Our core goal is simple: reduce “all-in” transaction fees for merchants, while also removing operational complexity by consolidating key parts of the stack, payments, onboarding and compliance, risk, disputes/chargebacks, and buyer protection, into one platform.

High ownership, fast feedback, and progression based on performance.

The Role

As a Business Development Representative (BDR) you will own outbound pipeline creation across a 360 approach: email, phone, and LinkedIn. This is a hunting role. You will identify high-fit prospects, run multi-touch sequences, handle objections, and book qualified meetings for the sales team.

You will work closely with the VP of Sales for hands-on coaching, daily feedback, and rapid skill development. This role is designed as a launchpad, with a clear pathway to Account Executive based on performance.

Location

Hybrid role based in Dublin, Ireland.

What Success Looks Like

First 30 to 90 days

Build a repeatable daily cadence across email, phone, and LinkedIn
Start booking consistent qualified meetings and producing early-stage pipeline
Contribute learnings on targeting, messaging, and objections

3 to 9 months

Consistently achieve activity and meeting targets
Become a reliable pipeline engine for your segment
Help refine sequences, talk tracks, and ICP targeting based on what is working
Earn a clear promotion track toward AE

Responsibilities

Run high-volume outbound prospecting (email, phone, LinkedIn) into eCommerce brands
Research accounts and stakeholders, personalise where it matters, move fast everywhere else
Qualify and book meetings that convert into real opportunities and revenue
Keep CRM hygiene tight, clear notes, outcomes, and next steps
Share weekly learnings and experiments, what landed, what failed, what changed

Who You Are

You will thrive here if you are:

A true hunter, you enjoy creating pipeline from scratch
Comfortable being on the phone daily, no hiding behind email
Resilient and consistent, you keep output high even when replies are low
Entrepreneurial, you’re willing to test, fail, learn, and iterate quickly
Commercially curious about how businesses make money and where margin gets lost
Direct and clear, you can communicate value without fluff

Requirements

Strong written communication
Confident on the phone, including cold calling and follow-up
Organised, metrics-driven, and comfortable managing volume
Coachable, you take feedback and apply it quickly

Nice to Have

Experience in sales (preferable BDR/hunting)
History of hitting or exceeding targets in a high-performance environment

Growth and Progression

Hands-on training, 1:1
Regular coaching on messaging, calling, objection handling, and discovery
Clear performance milestones with a pathway to AE
Real ownership, you’re not “just booking meetings”, you’re a key part of the company

What We Offer

Competitive base salary plus uncapped commission
High learning curve and high visibility across the business
Hybrid Dublin set-up with a team that values pace and ownership
Start-up environment where performance leads to fast progression

To apply please send your CV via email to jonny@trustap.com

Customer Support and Dispute Resolution Specialist (Italian)

We’re looking for a proactive, collaborative, and solutions-driven Customer Support and Dispute Resolution Specialist (with Italian fluency) to join our growing team. The successful candidate will be responsible for providing exceptional customer support to users of Trustap-powered marketplaces, and for resolving buyer disputes efficiently. This role requires excellent communication skills, problem-solving and decision-making abilities, attention to detail, adaptability, and a strong customer-centric mindset.

Responsibilities

Product Knowledge: Develop a deep understanding of our products and services to provide accurate and helpful information.
Customer support: provide accurate responses to customer enquiries, diagnose and resolve customer issues efficiently and effectively, currently (but not limited to) via email and live messaging. Maintain clear, open, and professional communication with customers.
Dispute mediation and investigation: act as a mediator between buyer and seller to help them find an agreement, gather and review evidence, and make informed and confident decisions on dispute outcomes.
KPI-Based Performance: Meet or exceed established key performance indicators (KPIs), including:
Quality score
First response time and full resolution time
Customer satisfaction survey scores
Adherence to standard operating procedures (SOPs)
Case Documentation: Accurately document all customer support and dispute details and resolution steps.
Process Improvement: Identify, analyse, and suggest or develop opportunities for process, knowledge base, or product improvements to:
Enhance the customer experience: Streamline workflows, reduce response times, and improve overall customer satisfaction.
Improve dispute resolution efficiency: Develop more efficient complaint-handling procedures and identify areas for product enhancements to improve the user experience.
Escalation Management: Handle escalations from our vendor team, ensuring timely resolution and customer satisfaction.

Qualifications

Customer Service Experience: Proven track record of providing exceptional customer service in a professional setting.
Negotiation Skills: Ability to negotiate effectively to reach mutually beneficial solutions.
Problem-Solving and Decision-Making Skills: Ability to analyse complex problems and develop or recommend effective solutions. Confidence in making the right decisions to resolve disputes based on available documentation.
Communication Skills: Ability to communicate verbally and in writing in a simple, clear, and transparent manner.
Fluency in English and Italian: verbal and written
Attention to Detail: Meticulous attention to detail and accuracy.
Adaptability and resilience: Ability to adapt to changing situations and priorities.
Empathy: Genuine empathy and understanding of customer needs and concerns.
Time Management: Strong time management skills to prioritise tasks and meet deadlines.
Teamwork: Ability to collaborate effectively with team members and other departments and to contribute positively to the continuous development of the support function

If you are interested, please apply on LinkedIn.